Non-Escalation, De-Escalation, and Crisis Management (NEDECM)
For this course, the focus is on predicting and preventing conflict (non-escalation), reducing challenging behaviors before they become violent (de-escalation), and interacting with people who have lost their ability to make safe decisions and control their behavior due to cognitive challenges or mental illness (crisis management).
Problems Addressed:
- Gateway behaviors to violence (i.e., disrespectful or threatening actions)
- Questioning or refusing requests
- Verbal confrontations and anger
- Threats to emotional or physical safety
- Inability to cope due to situational crisis, cognitive challenges, or mental illness
- At-risk behaviors that could result in harm to self or others
What You Will Learn
- Identify gateway behaviors that can be a precursor to violence
- Recognize threat indicators that may compromise safety
- Engage with others in ways to maximize safety without unnecessary escalation
- Resolve refusals and de-escalate verbal confrontations
- Stay safe and promote recovery in crisis situations
- Recognize when verbal methods have failed and it is necessary to take further action
- Take appropriate action when aggression or violence compromises safety
- End interactions better than they started and with a positive foundation for future contact
- Articulate the reasons for taking action
