Verbal Defense and Influence (VDI)


The course teaches individuals to defend and deflect words with proven strategies that can turn a heated conversation to their advantage while keeping tension to a minimum. VDI has been taught to hundreds of thousands worldwide over the last 30+ years and has been shown to reduce complaints, liability and injuries, while improving team performance, morale and overall safety. (4-hour course)

UT Police also offers an Introduction to Verbal Defense and Influence, an abbreviated course that introduces VDI principles, tactics and objectives. (1-hour course)

Course Objectives:

Upon completion of this course, attendees will be able to:

  • Explain the importance of nonverbal communication
  • Discuss the fundamental elements of the Verbal Defense & Influence system
  • Explain the five approaches to show another person respect
  • Discuss the “6 C’s” perspective of the entire spectrum of human conflict:
  • Explain the Showtime Mindset
  • Perform Universal Greeting
  • Explain the Beyond Active Listening tactics
  • Explain and perform redirections
  • Explain and perform persuasion sequence

Verbal Defense and Influence Video Playlist:

Recommended Reading:

Titles listed below have been requested with the MD Anderson Research Medical Library and the TMC Library. Check library websites for availability. 

Captivate: The Science of Succeeding with People | by Vanessa Van Edwards
The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You | by John C. Maxwell
Smarter Faster Better: The Transformative Power of Real Productivity | by Charles Duhigg
The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations | Kouzes/Posner
The 7 Habits of Highly Effective People | by Stephen Covey
Confidence in Conflict for Healthcare Professionals: Creating an environment of care that is incompatible with violence | Joel Lashley
Verbal Judo: The Gentle Art of Persuasion | by George Thompson and Jerry B. Jenkins