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Crisis Management (NEDECM)

Female pointing finger at male in a scolding gesture

For this course, the focus is on predicting and preventing conflict (non-escalation), reducing challenging behaviors before they become violent (de-escalation), and interacting with people who have lost their ability to make safe decisions and control their behavior due to cognitive challenges or mental illness (crisis management).

Course Objectives

Upon completion of this course, attendees will be able to:

  • Identify gateway behaviors that can be a precursor to violence
  • Recognize threat indicators that may compromise safety
  • Engage with others in ways to maximize safety without unnecessary escalation
  • Resolve refusals and de-escalate verbal confrontations
  • Stay safe and promote recovery in crisis situations
  • Recognize when verbal methods have failed and it is necessary to take further action
  • Take appropriate action when aggression or violence compromises safety
  • End interactions better than they started and with a positive foundation for future contact
  • Articulate the reasons for taking action

Problems Addressed

  • Gateway behaviors to violence (i.e., disrespectful or threatening actions)
  • Questioning or refusing requests
  • Verbal confrontations and anger
  • Threats to emotional or physical safety
  • Inability to cope due to situational crisis, cognitive challenges, or mental illness
  • At-risk behaviors that could result in harm to self or others